Privacy Policy

Collecting Your Information

We may collect information about you in a variety of ways, including when you provide information directly to us or when you visit our Site. We may also collect information about you from trusted third-party partners, such as data brokers or social networks. The categories of information we collect, including in the last 12 months, include:

Categories of Information You May Provide to Us.

This is information that you choose to provide directly to us, such as when you register for a workshop or webinar, create an account, make a purchase, engage with our customer service team, fill out forms, or otherwise use the Site. Categories of information you provide to us include: (1) commercial information, such as date of purchase, items purchased, and purchase amount; (2) customer service information, such as customer support conversations, feedback, and responses to surveys; (3) customer records information, such as your name, email address, phone number, and residential address; (4) your prompts and other direct inputs into our Site, products, services, and applications; and (5) any other information you may choose to provide to us.

Categories of Information We Collect About You.

Our servers automatically collect information when you contact us or when you visit, use, or browse the Site. We may also collect information about you from our trusted third-party partners, such as our service providers, data brokers, or social networks. Categories of information we collect about you include: (1) device information, such as your IP address, operating system, browser version, language preferences, referring URLs, country, and approximate location; (2) analytics data and inferences about you, your purchases, and your Site usage; (3) contact information, such as your name, email address, phone number, and mailing address; (4) financial background information, including credit score and credit availability, where collected in connection with financing options made available through third-party providers; and (5) browsing information, such as the pages you visit on the Site, the dates and times you visit the Site, information about how and when you use our Site, and other technical information. If you access the Site from a mobile device, we will collect information about the type of mobile device you use.

We may collect deidentified data or derive inferences from the categories of personal information described in this Privacy Policy. We will not reidentify, or attempt to reidentify, any deidentified information that we collect as described in this Privacy Policy. We do not knowingly collect any "sensitive personal information" or "sensitive data" as these terms are defined under applicable law.

Using Your Information

We use the personal information we collect only in the manner and through the means allowed by applicable law. That means we determine whether we have a lawful basis or legitimate business purpose to use your personal information before doing so. We collect personal data from you where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

We collect and use information for business and commercial purposes, including the following:

Operate and Improve our Business and Services.

We use your information to provide our services to you, to increase the efficiency of our business, and to improve our Site, products, services, and applications. We may use your information to train or improve artificial intelligence models that help us provide our services to you and to our other customers, in accordance with applicable law.

Process Transactions and Facilitate Customer Service.

We use your information to complete purchases, to send you confirmations and administrative messages, to fulfill orders, and to perform customer service functions, including responding to your inquiries and resolving disputes.

Workshop and Event Registration.

We use your information to register you for workshops, webinars, and live training events hosted by H2H Method, to send you event reminders, and to follow up after events with relevant program information.

Marketing and Advertising.

We use your information to market our services to you, to personalize the Site, and to deliver information to you that we think may be of interest to you, such as articles, news, and information about various promotions and products. This includes retargeting and interest-based advertising across third-party platforms.

Analytics.

We use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Site and our products and services. We may monitor and analyze usage and trends to compile statistical information, which we may use internally or provide to third parties in aggregated or deidentified form.

Security and Fraud Prevention.

We use your information to perform security and fraud prevention functions for the Site and to protect the integrity of our business operations.

Required by Law.

We use your information as required by law, for compliance purposes, or as we deem necessary to investigate or remedy any actual or potential violation of our policies or to protect the rights, property, and safety of H2H Method or others as we deem appropriate.

Sharing Your Information

We may share the categories of information described above with third parties that provide services for us or on our behalf. We do not control these third parties or how information is used. The categories of third parties that we share information with, including in the past 12 months, include: (1) service providers and suppliers; (2) marketing partners and advertising networks; (3) data analytics providers; (4) payment processing providers; (5) our affiliates and subsidiaries; (6) social networks; (7) workshop and webinar platform providers; and (8) other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons.

We share your information with these third parties for the following business purposes:

Operate and Improve our Business.

We share your information with third-party service providers that help us provide our services to you, increase the efficiency of our business, and improve our Site, products, services, and applications. Some of these third parties may provide us with, or support their own services with, artificial intelligence tools.

Process Transactions and Facilitate Customer Service.

We may share information with third-party providers that process payments on our behalf, help provide the Site, and perform customer service functions.

Workshop and Event Delivery.

We may share your registration information with third-party webinar, video conferencing, and event platform providers to facilitate your attendance and participation in our workshops and live training events.

Marketing and Advertising.

We share information with third-party providers that support online advertising, data cooperatives, mobile advertising, data analytics, social media engagement, advertising networks, or any other activity that may be considered cross-behavioral advertising or direct marketing. This may include sharing information with platforms such as Meta (Facebook/Instagram), Google, TikTok, and YouTube for the purpose of serving targeted advertisements.

Analytics.

We may allow third-party service providers to use tracking technology on the Site, which will enable them to collect information about how you use the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

Security and Fraud Prevention.

We share information with third parties that provide security and fraud protection services for us.

Required By Law.

We may share your information as permitted or required by any applicable law, in response to a subpoena or other legal process, or as we deem necessary to investigate or remedy any actual or potential violation of our policies, or to protect the rights, property, and safety of H2H Method or others, as we deem appropriate.

Transfer of Assets.

If we reorganize or otherwise transfer some or all of the Site or our assets to another organization (such as in the course of a merger, dissolution, or liquidation), your information may be shared with the transferee; however, we will ask the transferee to honor the commitments we made in this Privacy Policy.

Cookies, Web Beacons, and Tracking Technologies

The Site uses cookies, web beacons, and other tracking technologies to collect, use, and share your information with third parties as described in this Privacy Policy. These technologies are useful for storing your preferences and settings, enabling you to sign in, gathering information such as browser type and operating system, providing interest-based advertising, combating fraud, analyzing how our Site or services perform, and fulfilling other legitimate purposes.

Cookies used on this Site may include:

1. Required cookies used to perform essential Site functions, such as storing your preferences and settings;
2. Social media cookies to show you ads and content based on your social media profiles and activities on other websites;
3. Analytics cookies to better understand how you use the Site and to improve our Site and services; and
4. Advertising cookies to show you ads that are relevant to you.

If you previously provided information to us, a unique identifier in the cookie may associate the information collected via the cookie with your information. We may share aggregate cookie and tracking information that does not directly identify you with third parties.

Some content on the Site may be provided by third parties that use cookies in conjunction with other tracking technologies to collect information about you when you use the Site, which enables them to provide targeted advertising to you. We do not control these third parties' tracking technologies or how they may be used. We may display certain advertising offers on the Site or allow service providers, advertisers, ad networks, or other third parties to advertise on the Site. Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies, web beacons, or similar tracking technology to help manage and optimize your online experience with us.

Data Security

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Policy for Children

We do not use the Site to solicit information from, or market to, children under the age of 18. By using the Site, you represent that you are at least 18 years of age. We encourage parents and legal guardians to monitor their children's internet usage and to instruct their children never to provide personal information through the Site or any other website without parental consent.

Promotional Messaging

By registering for a workshop, webinar, or other event, creating an account, or otherwise signing up through our Site, you are giving your express permission to H2H Method and its agents or vendors the right to contact you with targeted advertising materials by email, text message (SMS), telephone or cellphone, including the use of automated, predictive, programmable, or similar automatic dialers or dialing software, or any other means of communication we may utilize to provide promotional offers. Your consent is not a condition of purchase. To the extent applicable, you expressly acknowledge that you are solely responsible for all charges billed by your mobile service provider.

Do Not Track Signals

Do Not Track ("DNT") is a privacy preference that users can set to have their Internet browser automatically send a signal to our Site to request we not track browsing activity across different sites. There is, however, currently no universal standard for sending and receiving DNT signals. As such, we cannot promise that we respond to all DNT signals but do recognize and respond when required by applicable privacy laws, such as when HTTP header fields or Java objects are used.

Submitting Information from Outside the United States and Transferring Information

We control and operate the Site and our services from within the United States of America (the "U.S."). You acknowledge and agree that your information may be transferred to, and processed in, the U.S. or any other country in which we or our vendors maintain facilities. To the extent applicable, we have taken appropriate safeguards for such transfers and rely on the latest version of the Standard Contractual Clauses promulgated by the European Commission (along with the UK Addendum, where appropriate), for transfers of personal data from the European Economic Area (EEA), United Kingdom (UK), or Switzerland to the U.S. and for onward transfers from the U.S.

Links to Other Websites and Third-Party Practices

This Site may contain links to third-party websites, including affiliate partner websites, social media platforms, and third-party product and software providers referenced in our training programs. It is our intent to provide links only to other quality websites. However, we have no control over these linked websites or, for that matter, any third parties. Any information collected by websites other than our Site is not covered by this Privacy Policy.

We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites that may be linked to or from the Site. We encourage you to read the privacy policies on other websites before providing them with your personal information.

Your Privacy Rights

Where applicable based on privacy laws in your jurisdiction, you may have certain rights you can request that we fulfill. These rights may include:

How to Exercise Your Privacy Rights

In order to exercise any of the rights detailed in this Privacy Policy, please contact us at [email protected]. Exercising your rights under this Privacy Policy will not result in any discrimination by us. We will treat you the same as any other user.

We may require additional information from you to help us verify your identity and state or country of residence and to process your request. The verification steps may vary depending on the sensitivity of the information and whether you have an account with us. If we are unable to verify your identity, we may deny your requests to know or delete. You can designate an authorized agent to submit requests on your behalf; however, we will require written proof of the agent's permission to do so and verify your identity directly.

Retention Period

We shall only store the information we collect for as long as it is necessary to complete the purposes for which it was collected. This is determined by considering the purposes for which the information was obtained in accordance with applicable laws. Our retention period is based on: (1) the nature of our relationship with the data subject; and (2) any legal obligations we are bound to fulfill. When information is no longer needed for the purposes for which it was collected, we will delete or anonymize it in accordance with our standard data retention and disposal procedures.

The EU General Data Protection Regulation

When we collect personal information from individuals located in the European Union ("EU"), Switzerland, or the United Kingdom ("UK"), those individuals have rights under the General Data Protection Regulation ("GDPR"). This section of our Privacy Policy is intended to allow us to fulfill our GDPR obligations and explain your GDPR rights. For purposes of this section, the words "you" and "your" mean only such individuals located in the EU, Switzerland, or the UK.

Our Collection, Use, and Sharing Practices

Our collection, use, and sharing practices are described in Sections 1, 2, and 3 above. We do not sell personal information to third-party data vendors or marketing companies, nor do we use your personal information for automated decision making, including profiling, in a manner that produces legal or similarly significant effects on you.

Legal Basis for Processing Your Personal Information

Our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, such as to contact you about products and services you may be interested in. We use the personal information you provide to facilitate payment for our services, and generally to provide our services to you. In certain circumstances where our legal basis of processing is for performance of a contract with you, please be aware that, in those circumstances, where you do not provide personal information which is required by us, we will not be able to provide the products and services under our contract with you or may not be able to comply with a legal obligation on us. In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person. If we happen to obtain your consent to process your personal information, you may withdraw your consent at any time.

Exercising Your GDPR Rights

You may exercise the rights available to you under the GDPR, including the right to object to the processing of your personal information, as follows:

Access

The right to obtain a confirmation that your personal information is being processed, access to your personal information (if we are in fact processing it), other information about the processing of your personal information, and a copy of the personal information we are processing.

Rectification

The right to have your personal information corrected if it is inaccurate, and depending on the purposes of processing, you may also have incomplete personal information completed.

Erasure

Also known as the "right to be forgotten," the right to request your personal information be deleted under certain circumstances, such as if it is no longer needed for the original purpose it was collected for, or if you withdrew your consent. The right of erasure does not apply under limited circumstances, including if the processing is necessary for exercising the right of freedom of expression and information or our compliance with a legal obligation.

Restrict Processing

The right to restrict processing of your personal information under certain circumstances, such as if you contest the accuracy of the personal information (and only for so long as it takes to verify that accuracy), the processing is unlawful and you have requested restricting the processing rather than erasure, or if we no longer need the personal information but you need it to establish, exercise, or defend a legal claim.

Portability

The right to receive the personal information you provided to us under limited circumstances, such as if the basis for processing the personal information was consent or necessary for the performance of a contract with you, or the processing is carried out by automated means.

Automated Processing

The right not to be subject to a decision based solely on automated processing, including profiling, to the extent applicable.

Object to Processing

The right to object to the processing of your personal information under the following circumstances:

• Legitimate Interests — if the basis for which the processing occurs is in our legitimate interests or in the performance of a task carried out in the public interest. If you object, we will stop processing your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or we require the personal information to establish, exercise, or defend a legal claim.
• Direct Marketing — if the processing is for direct marketing purposes, you have the right to object at any time.

You can exercise these rights by contacting us using the contact information listed below; however, we may need to request additional information from you to verify your identity before granting your request. We will respond to all requests we receive from individuals wishing to exercise such rights in accordance with the GDPR. We have the ability to charge a reasonable fee for administrative costs of providing the personal information to you in situations where the request is unfounded or excessive due to its repeated nature, or in the alternative, we may refuse to act on the request in those situations.

Lodging a Complaint

You have the right to complain to your data protection authority about our collection and use of your personal information. Please contact your local data protection authority for more information.

International Transfers

We may disclose your personal information for the purposes described herein to recipients (including affiliates) located in countries outside of the European Economic Area ("EEA"), Switzerland, and the UK, including in the U.S., which may not have data protection laws equivalent to those in the EEA, Switzerland, and/or the UK. We have entered into EU standard contractual clauses ("Model Contracts") for transfers of personal information. Where we transfer personal information to recipients outside of the EEA, Switzerland, and/or the UK, we will enter into a Model Contract with the recipient or seek assurances from the recipient that another appropriate safeguard is in place to protect the personal data transferred. You can request further details in relation to international transfers, including a copy of the Model Contracts, by contacting us at [email protected].